Case Study 1: PT Dental Clinic

by | Nov 3, 2025 | Case study | 0 comments

%

Growth of number of Client

%

Growth of Premium Services

Client's satisfaction

About PT Dental Clinic Company

A renowned dental company in Ho Chi Minh City, Vietnam, offers high-quality and professional services to help customers maintain healthy teeth and enjoy satisfying dental treatment sessions.

Challenges

  • A high demand for dental care services from overseas Vietnamese living in North America, the EU, or Australia. 
  • Overseas dental care fees are high compared to those in Vietnam.
  • Benefit both ways: back to Vietnam to visit relatives and have affordable but quality-ensured dental treatment
  • PT Dental Company aims to establish a presence in Canada to reach potential customers. 

Goals

  • Open an overseas representative office in Canada to better approach and manage Vietnamese customers, and inform them about all available services.
  • The presence of PT Dental Clinic in Canada can help customers make a deposit more easily to the Vietnam branch to reserve a slot before returning to Vietnam.

Solutions

Recommended business package: Growth and Market.

  1. Offering Platform Expand’s exclusive service: A Local Admin Representative will have an individual managing operations in Canada, excluding the receipt of deposits/money from customers. PT Dental Company still retains ownership of all decisions and management, not the representative.
  2. Marketing strategy to promote services: A suitable strategy to approach target customers, such as Vietnamese in Canada, and introduce PT Dental Company.
  3. Handling operating reports on behalf of PT Dental Company: Responsible for preparing and submitting reports to the government as required to operate officially in Canada.